Editor's Note: The author Gu Xiaobei is an authoritative B2C marketing expert in mainland China. He has rich experience in cross-border e-commerce and is willing to summarize his experience in blogs to share with friends in the industry. Idvert is very honored to receive the reprint authorization of his articles and will share them with everyone, hope you can be inspired from it.
The original link：http://www.guxiaobei.com/Facebook-problems-methods.html
If you often go to Facebook, in most cases, you will find that the most common problem is about：
– Facebook account is disabled
– Facebook advertising account is blocked
– The page is inaccessible
And so on, these are very difficult problems, so I have collected some channels to contact, and hope it can be helpful to you!
Whether the account can be unblocked or not depends on Facebook. What we can do is actually trying to understand the Facebook rules more. I think this is more important for the understanding of platform properties.
For example, for the people who are running business on Amazon, the only reason they use Facebook is to fake the orders, and their common operation to achieve the goal is to add new groups.
You see, many of these people, in fact, are not familiar with Facebook at all. Once a new facebook account starts to add too many people or groups, this account will soon be disabled for sure.
Obviously, the understanding of the rules is the first.
Keep in mind the following channels to contact, it might be useful to you:
1. Call the Facebook Customer Service Hotline (mainline and straight line):
Main line: 650-543-4800
Straight line: 1-650-853-1300 & 1-650-308-7300
(Note: the main line and the straight line are both machine recordings, no manual service)
If you submit feedback to Facebook, you can click on the link below
The following link lists some scams on the web: http://suo.im/4LwsEO
2. Use the Facebook Help Center
Getting in touch with Facebook customer service is a headache for Facebook users worldwide.
Facebook has billions of users around the world. If everyone calls the customer service once he have a problem, it is estimated that the phone is always busy. 650-543-4800 is the customer service hotline, but it is only automatic machine recording, there is no manual service, so your problem may not be resolved either.
However, Facebook has a help center (address: https://www.Facebook.com/help/) that solves all Facebook-related issues. This public platform is also used for various technical support assistance, commercial advertising, billing, program development, APP or mobile settings.
3. Facebook Fax:
+1 650-472-8007 & 650-543-4801
4. Contact Facebook by email
Facebook has a lot of mailboxes for handling user issues, here are some of the main ones:
5. Different pages can appeal for different issues:
Login and password questions, click: http://suo.im/5fBjgD
Report page: http://suo.im/4E0fUL
Account is disabled: http://suo.im/50ySTQ
Account can't be verified: http://suo.im/585wj8
Personal information is inaccessible: http://suo.im/585wkK
Confirmation email unreceived: http://suo.im/5n7wfm
Unable to access the page: http://suo.im/4T2FWp
6. Via the Facebook&twitter page: https://twitter.com/Facebook
The Facebook&twitter page will post some information about Facebook, you can comment below, or you can post your question after logging in, remember to @Facebook official
7. Contact Facebook through the community
Facebook created a community for users (https://www.Facebook.com/help/community)
If the user encounters problems while using Facebook, he can ask questions on this platform. There is a dedicated Facebook team and various powerful people on the platform to answer.
Visiting this community helps to understand the problems that may be encountered on Facebook and find the solutions.
8. For business users and advertisers, if you have a problem, it is best to ask the Advertiser Help Center.
But I recommend before you ask a question, first you should search for questions that are similar to yours. If there is, then you will find the answer soon. If there is no similar problem, you can start a new one.
9. Contact Facebook's official homepage and community
Official homepage for Facebook security: https://www.Facebook.com/security
Facebook Security Center: https://www.Facebook.com/safety
The official homepage of Facebook Education: https://www.Facebook.com/education
The official homepage of Facebook marketing: https://www.Facebook.com/marketing
In addition, you can search for more official pages on your Facebook page.
10. Email the senior management or the nearest office
Facebook's US office:Boston, Chicago, Dallas, Detroit, Denver, Los Angeles, Menlo Park, Miami, New York, Reno, Seattle, Washington DC, Atlanta, Austin
Facebook's international office:Amsterdam, Auckland, Berlin, Brasilia, Brussels, Buenos Aires, London, Madrid, Melbourne, Mexico City, Milan, Montreal, Mumbai, New Delhi, Paris, Sao Paulo, Seoul, Singapore, Stockholm, Sydney, Tel Aviv , Tokyo, Toronto, Vancouver, Warsaw, Dubai, Dublin, Gurgaon, Hamburg, Hong Kong, Hyderabad, Jakarta, Johannesburg, Karlsruhe
11. YouTube Search
YouTube is the largest video search engine with a variety of instructional videos, so if you encounter Facebook issues, you may want to search the solution here.
Just enter your question directly into the search box, and there will be a variety of related issues. In many similar problems, the reference value of high playback volume is generally large.
Recently, I found some popular issues, such as Facebook's customer service live chat.
What is Facebook's customer service hotline? How can I send an email to Facebook? And so on.
Facebook does provide a service hotline, but it does not solve all problems fully. In fact, it is mainly to solve some specific practical problems. Facebook's mainline phone is not manually received, but machine recording.
So, if you have a problem, you can ask questions in the Facebook community or go to the Facebook Help Center.
And when I have a problem, why do I have to call Facebook's customer service phone? Maybe you can find a solution yourself.
For example, let's solve a hot question: How to reset the Facebook login password?
1. If you remember the current password:
◎ Click the drop down bar in the upper right corner of the Facebook page and select settings.
◎ Then click on "Password"
◎ Enter the current password and new password
◎ Click “Save Changes”
2. You don't remember the current password. What should I do?
◎ Click on the "Retrieve Account" URL: https://www.Facebook.com/login/identify
◎ Enter your email address, or username, or full name or phone number
◎ Then follow the prompts to complete the modification.
(For example, if you enter your phone, you can choose to change your password by entering the SMS verification code.)
Many users have problems with "can't log in", "change password", "reset password", etc., so these issues have become a hot issue on the help center page.
These problems can be solved without making a hotline call. There is no need to spend time looking for hotlines everywhere, and you must be careful about some fraudulent calls.